Refund and Returns Policy

1. RESERVATION

• Please make advance reservation via telephone or book online to ensure tents availability.
• Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
• Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.
• The estimated cost for stay includes the confirmed camping rate, the estimated taxes, and estimated fees.
• The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.
• Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in the camping local currency.
• We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the stay, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.
• On check in to the camping site, please present the camp reservation confirmation voucher along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by Central/ State government and a valid credit card for any incidental and/ or extra charges.
• All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates do not permit any changes in the stay booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on first come first served basis. TentCamping reserves the right to withdraw and/or amend the promotion/sale without any prior notice.
• All extra services & amenities not part of this offer will be available at an on additional charge only.
• This offer cannot be combined with any other offer/promotion or benefit(s) available through any loyalty program run by TentCamping campground or any third party.
• In case of non-availability of pre-booked stay at the time of arrival, the TentCamping will offer an alternate similar standard campground/ in a similar stay type, at its discretion and without any further liability.
• Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.
• All rates are subject to prevailing local taxes as applicable on stay & services opted.

2. OCCUPANCY

• Normal occupancy permits maximum two people in  one tent. Additional guest person  is charge extra as per prevalent rate of the TentCamping campground.

3. DEPOSIT/ ONLINE PAYMENT

• The deposit / online payment to be paid in advance equivalent to campground booked for the entire stay to get the confirmed reservation.
• We accept deposit only against the online payment ,Gpay ,phone pay, paytm etc. For any alternate mode of payment, please contact the TentCamping .
• Group bookings of four or more tents require cancellation notice to refund the deposit as specified in cancellation  policy.

4. CANCELLATION POLICY

• In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the TentCamping campground for a refund of your deposit. The guidelines in this regards as under:-
• The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
• Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
• In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
• Certain campsite rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the stay available on www.TentCamping.com without benefits / restrictions.

The cancellation applicable as under: –

Reserved Stay Nights(Person)                              Cancellation Period prior to arrival                  
4                                                                                    48 hours
4-9                                                                                   72 hours
9- & above                                                                          7 day

5. CHECK IN

• Normal check in time is 4:00 PM. For late arrivals, please call for instructions on the procedure for arrival after 6 PM.
• Check-out is at 11 Noon.
• Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

6. MODIFICATION

• Any modification in the reservation is subject to availability at the time of making such a request.

7.CHILDREN AND INFANTS

• Child (up to 5 years) can stay free of charge with parents without any cost
• Children between 5 years to 12 years of age will be charged half amount of adults.
• Children above 12 years of age will be treated as young adults and the prevalent stay charges will be applicable and levied.

8. SPECIAL REQUEST

• Please note that TentCamping  neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival.
• The request for  pick-up requires intimation to the reservation at the time of the campground booking.

9.PAYMENT SECURITY

• It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.